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FAQ’s on Mobile Banking

How do you access if your mobile phone is not Internet enabled?
You can access the service by dialling *654# currently on Safaricom & Airtel lines only.

Why should you sign up for mobile banking?
Mobile Banking is a fast, easy and secure way of accessing your bank 24 hours a day, 7 days a week from wherever you are. It allows you to carry out menu driven transactions without having to visit the bank physically, allowing you to bank anytime, anywhere.

How do you register for mobile banking?
Visit any of our branches and fill in the registration form.

Are there any charges for the registration for mobile banking?
There are no charges to register for mobile banking. However, once registered, normal charges are levied on your transactions e.g. EFT's Kshs 75.

NB: Normal mobile network operator charges will apply for Internet services where using the CBA mobile application.

What do you do if you forget your PIN?
Please call our Customer Contact Centre on +254 711 056 444 to request for a new PIN. Your PIN will be sent to you via SMS and you have the option of changing your PIN once you log-in.

Will you be able to access all your accounts?
You can access all your accounts apart from your loan accounts.
Funds transfer services however, are currently only accessible for the Kenya Shilling current accounts