Mobile Banking

At CBA, we are constantly looking for solutions that give you, our customers time for more. We have developed a mobile banking service to ensure that you can access our services from the comfort of your phone, and therefore allowing you to bank anytime, anywhere.

What services can you access on CBA Mobile?

  • Balance enquiry
  • View mini-statement
  • Funds Transfer
    • To M-Pesa
    • Between your CBA accounts
    • To any other CBA accounts
    • To other local Banks
  • Credit Card Information
    • Available balance
    • Amount due for payment
    • Payment date
  • Customer Service Requests for
    • Adhoc statements
    • Banker's cheques
    • New PIN (Card or internet banking)
  • Airtime Purchase
  • Information Services
    • Branch locations
    • ATM locations
    • Foreign exchange rates
    • Contact details

How do you register for the service?

Visit any of our branches and fill in the Electronic Banking Form available at our customer service desks.

You can also download the application forms on our website and drop them off at a CBA branch near you once they are complete.

How will you access CBA Mobile once registered?

Once registered you will receive a confirmation SMS containing your PIN and an additional 3 messages that contain the links to download the CBA mobile banking application depending on your phone make and model.

There are 3 links for the 3 operating systems currently being supported. i.e.

  • Java (All Nokia, Samsung, LG etc.)
  • Android (phones with Android software e.g. new generation Samsung handsets)
  • BlackBerry for all BlackBerry phones.

Click on the appropriate link depending on your phone type and wait for the application to be downloaded.

Once downloaded you will be requested to launch and you will then be able to see the log in screen

Input your registered mobile number (the one indicated on the form) and PIN as received on SMS.

You now have access to all the above services

FAQ's on Mobile Banking